The human brain takes in millions of pieces of information in one second but only processes a handful. Our brain categorizes information and filters out “noise,” it creates shortcuts or quick judgements or preferences; this is unconscious bias.
Biases influence what we hear, remember and value. They exist in people and in the systems and processes we design and use every day, impacting all of our big decisions (recruitment, work allocation, performance management, pay and promotions) and day-to-day interactions. These affect perceptions of fairness amongst our colleagues and clients, levels of employee engagement and customer satisfaction, and general workplace culture.
